Spaces - Enhancements
Naveen Shaji (Almabase)
There are a few things that we could improve for the Admin experience in Spaces
- Not clear what image is shown in the email when the post is sent as an announcement or Digest.
- If a Space is private, Admins will see an Access Restricted over email message on images in the Digest Preview. It would be helpful to change the text and image that appears on this overlay as it can be confusing.
- The Reports tab currently only contains Digest Insights which is the number of people who have received the last digest. This could use an overhaul with more features regarding how each Space is doing with engagement or which post in each Space is doing well.
- Keep previously sent Digest Data with stats to make it easier to track engagement and growth over a longer period.
E
Elizabeth Babb ’82
As an admin, I would like to comment on the following:
#1. Expected behaviour would be the first image in the top area is the one that shows. However, when I receive the digest as a user, there is no indication that the post might have a carousel of images, thereby enticing me to to click to see the full post. It would be nice to know there are more images.
#2. I don't understand why when a user receives the digest which includes posts for private spaces to which she is subscribed, the image of the post would NOT show. That doesn't make any sense to me from a privacy perspective since I am only receiving the digest with posts for those spaces to which I am a subscriber. If that can't be changed, then, yes, the wording of what shows now needs to be improved! It's "engineer speak"!
#3. Absolutely. Sort of hilarious that it's called a "Report". ALSO THIS NUMBER OF OPENS DOES NOT MATCH THE OPEN NUMBER THAT SHOWS IN ENGAGEMENT STUDIO!!! WHICH ONE IS CORRECT/ACCURATE?
#4. Absolutely, although right now, I go into Engagement studio to get that data. But since that data does not match what shows in Spaces "report", I'm confused.
Sahil Mallick
Thank you for posting, Naveen Shaji (Almabase)! I have a few more questions for you:
- What specific information would you like to see in the Reports tab to better understand engagement in each Space?
- Can you provide examples of the types of images or text you would prefer to see in the Digest Preview for private Spaces?
- How frequently would you like to access historical Digest Data to track engagement and growth?
E
Elizabeth Babb ’82
Sahil Mallick naveen wrote this up for me, so let me comment:
- First the way the open rate is calculated should amtch the way it is calculated in Enagement Studio. Also what time period is the report showig data for? 24 hours after sending out? 48? the Previous week? Is it dynamic etc. Click through rate would be good to add. To me the point of the Digest is to entice users to click through to see more.
- Why not just show the image? I don't get it.
- I thikn you have to decide at Almabase whether you want to start reporting in lots of different areas, or focus on Engagement Studio. YOu need one hub where you see the data. Right now I go to Engagement Studio, Digest Report, Comms Hub, Event reports AND my success mgr report (qtrly). I dont' even look on the main page when I log in regarding the big chart of any of the other numbers because I am overwhelmed and confused by the different areas of engagement data. So I have my own spreadsheet and monthly I record my key metrics using all these areas listed above to get a picture of what matters to our school.