Changelog
Follow up on the latest improvements and updates.
RSS
improved
Communication Centre
Email click rates now exclude unsubscribe link clicks
Your email click rate no longer counts clicks on the unsubscribe link. The click rate now reflects only clicks on the content links in your email — buttons, hyperlinks, and calls to action.
What this means:
- Click rates give you a cleaner picture of how recipients are engaging with your email content
- If you compare click rates on older emails to recent ones, older emails may show a slightly higher rate — that's because unsubscribe clicks were previously included in the count
- The actual engagement with your content links hasn't changed — only how the metric is calculated
No action needed on your end. This change applies automatically to all emails going forward.
new
Online Community
Set default opt-in consent for communication channels on sign-up
You can now configure the default communication consent for all channels — Email, Phone, Text, and Post — on the sign-up form.
Why this matters:
Previously, new users could be unintentionally marked as unsubscribed from communication channels when they signed up, depending on how the form defaults were set. This meant admins had to manually fix consent settings for new signups, or risk not being able to reach them.Now you can set each channel's default to
Opted in
or Opted out
at the site level, so every new sign-up starts with the consent state you intended.
improved
Giving
Events
Export feedback reviews from events and giving pages
The Feedback section on your event and giving page reports now includes an
"Export all reviews"
button.Previously, you could see the star rating breakdown and click "See all reviews" to read individual responses — but there was no way to export them. Now you can download all ratings and comments as a file.
Use it to:
- Record feedback externally for your team's records
- Share reviews with stakeholders who don't have admin access
- Follow up with guests or donors who rated their experience low
You'll find the
"Export all reviews"
link at the bottom of the Feedback section in your event or giving page reports.
new
Communication Centre
See who will and won't receive your email
When you open a communication group and click "View Members," you now see a deliverability breakdown at the top — how many members will receive the email and how many won't, with the percentage for each.
What you can do:
- Use the Will receive and Won't receive tabs to filter the member list
- See the specific reason each member won't receive (Bounced, Unsubscribed, Invalid, etc.)
- Click "Export non-deliverable" to download the full list of members who won't receive, so you can update email addresses, reset statuses, or reach out directly
- Search for a specific member by name or email
This helps you understand your group's reach before you hit send, and take action on the members who would otherwise be missed.

improved
Giving
Anonymous gift option moves to pre-payment form
The anonymous gift checkbox now appears on the pre-payment form — before donors reach the checkout screen. This way, donors can decide to give anonymously upfront, rather than after they've already entered payment details.
What else is new:
Admins can optionally move the
Employer
and Tribute
fields to the pre-payment form as well, keeping the checkout screen focused entirely on payment.These changes apply to all giving pages automatically. No setup needed — just configure which fields appear on pre-payment vs. post-payment in your giving page settings.

We've redesigned the Guest and Gift Mapping experience to help you find and map constituents faster.
What's new
View all the information you need in one place
The mapping screen now displays more source information, so you can confidently identify the correct constituent without switching between multiple screens.
Search Almabase and your external database together
Instead of searching each system separately, you can now search across both Almabase and your external database in a single step, making the mapping process much faster.
A streamlined mapping workflow
We've consolidated the mapping experience into a single screen, allowing you to review information, search, and complete the mapping without unnecessary navigation.
Availability
The new mapping experience is now available in the Sync dashboards and related mapping screens.
We're continuing to use the previous mapping experience in the Guest Manager and Gift Manager, where additional data movement workflows are still supported.
As always, we'd love to hear your feedback!

improved
Giving
Reporting
Your Giving Page Thermometer Just Got a Lot Clearer!
What's New
The thermometer on your giving page has always shown one combined total — direct gifts, matching funds, and gateway fees all rolled into a single number. Now you can see exactly what that number is made of.
On the public giving page - Hovering the thermometer now shows a tooltip explaining what's included in the total - admins can click the hovering message on thermometer to jump straight to the full breakdown in Reports.
Behind that breakdown, here's what's now visible:
- Direct gifts — online payments and offline donations recorded by admins
- Recorded matching gifts — challenge amounts that have been unlocked and recorded as a gift
- Unrecorded matching gifts — challenge amounts unlocked but not yet recorded
- Amount recorded (direct gifts + recorded matching gifts) — what's actually in your books
- Payment gateway charges — shown with a tooltip breaking down donor-covered vs. org-absorbed
- Net total raised — amount recorded minus gateway charges
A Challenge Insights section also shows completed vs. in-progress challenges, and how much sponsor money has been released vs. still outstanding.
Why This Matters
The thermometer total has always combined several sources of money into one number, and that's exactly why it could look bigger than the direct donations you were tracking. Until now, the only way to understand that gap was to contact support. Now the thermometer itself tells its own story — hover it, or click through as an admin, and you'll see precisely how the total was built. No more guessing, no more support tickets just to explain a number.
Good to Know
- The gross total (direct gifts + recorded matching gifts + unrecorded matching gifts) will always match exactly what donors see on the thermometer.
- This works for all goal types: amount, gift count, and donor count.
- This is admin-facing — nothing changes about what donors experience on the giving page itself.
How to Find It
Open any giving page → hover or click the thermometer, or head to the Reports tab to see the full Donation Breakdown. Learn more about it here!
Cover everyone in a registration with a single price, perfect for families, couples, tables, or teams who register together, instead of charging the same mandatory ticket once per guest.
✨ What's New
When you create or edit a Mandatory ticket, you'll now see a Guests allowed per ticket setting with two options:
One guest per ticket
: the buyer pays the ticket price for every guest they bring (this is the existing behavior).All guests on one ticket:
the buyer pays once, no matter how many guests are on the registration. One flat fee covers the whole group.💡 Why This Matters
Until now, a mandatory ticket was always charged once for each guest on a registration. For events where a household, table, or team registers together, there was no way to charge a single price for the group. Now you can. A family of five can be charged once for a dinner instead of paying the same ticket five times over.
📌 Good to Know
- The flat-fee option is available only on Mandatory tickets, not on Seated, Sponsored/Team, or other ticket types.
- Your event needs to permit accompanying guests (Guests & registrations). With guests off, each registration is just one person, so there's no group to spread a flat fee across.
- Once a ticket has been sold, this setting locks, so what buyers were charged stays consistent.
- You can mix both styles on the same event, like a per-guest entry fee plus a flat family ticket.
- Existing mandatory tickets keep charging per guest until you change them.
🛠️ How to Find It
Open any event, create or edit a ticket, choose Mandatory Ticket, then set Guests allowed per ticket under Ticket Settings.
new
Events
Admin Experience
Take Full Control of Your Booking Page Layout on Event Registration
Decide exactly how sub-events, tickets, and gifts appear to your guests while they register for an event. The new Customize page tab lets you drag-and-drop items into any order, group related items together, and preview the page before you share your event link.

✨ What's New
The Customize page tab now sits in your event admin, between Settings and Invitees. Inside, open Reorder booking page to:
- Drag and drop sub-events, tickets, and gifts into any order you want.
- Group a ticket or gift under a specific sub-event so related items show up together.
- Sort tickets inside a sub-event by Name (A→Z), Name (Z→A), or your own Custom order.
- Preview the booking page exactly as guests will see it — right from the top-right of the screen.
Prefer not to drag? The ⋮ menu next to any item lets you move it to the top, bottom, or an exact position.
💡 Why This Matters
Until now, your booking page showed items in the order they were created — with no easy way to change it. That meant the first thing guests saw wasn't always what mattered most. Now you can put your headline sub-event front and center, keep related items together, and shape the experience your guests have.
📌 Good to Know
Your changes go live only when you click Save changes so you can experiment freely first.
Made a mistake? Use
Undo last action
or Reset to default
to start over.Reordering is purely visual it never affects ticket pricing, availability, sub-event dates, or registrations.
🛠️ How to Find It
Open any event admin and look for the new Customize page tab between Settings and Invitees.
new
Events
Sub-events Can Now Span Multiple Days
Run sub-events that stretch across more than one calendar day — like a three-day workshop inside your week-long reunion. Your guests see the full date range on the booking page, and it shows up across the right days on their personal itinerary.
✨What's New
When you create or edit a sub-event, you'll now pick a Sub-event type:
Single day event:
for a sub-event that starts and ends on the same day.Multi-day event:
for a sub-event that spans two or more days.Choose Multi-day event and the date field turns into a range picker. Set a start date and an end date, then your start and end times as usual. Guests see the full span (e.g. Jun 11 – Jun 13) on the booking page, and the sub-event appears across each of those days on their itinerary.
💡 Why This Matters
Until now, sub-events were single-day only. If you were running multi-day programming inside an event, you had to split it into separate sub-events or stretch things awkwardly. Now it just works and your guests get a clear, accurate picture of what they signed up for.
📌 Good to Know
Nothing changes for your existing sub-events they stay as single-day, and you can convert any of them whenever you like.
A sub-event's dates need to fall inside your main event's date range.
Works with everything you already use — tickets, waitlist, and itinerary visibility all behave the same.
🛠️ How to Find It
Open any event admin → Settings → Sub-events and schedule → create or edit a sub-event, and you'll see the new Sub-event type field.
Load More
→