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Follow up on the latest improvements and updates.

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Digital Programs

Text Communication

📊Now monitor text communication opt-out rates

We have added more transparency into how your text messages are performing - admins now have a clear view of what percentage of your text message recipients have globally unsubscribed from receiving texts, right where you manage your communications.
✅ What’s new?
We've added a visual indicator that shows the global opt-out rate for text messages — directly within your messaging interface. Currently it is only visible to admins with permission to send/receive texts. Here's how it works:
A color-coded percentage displays opt-out status:
🟢 Green: Less than 0.5%
🟠 Orange: 0.5% – 1.5%
đź”´ Red: Greater than 1.5%
🔍 What to expect
This percentage reflects users who have already received a text message and then have opted out via:
  • Profile updates
  • Texting “Stop”
  • Opting out during event registration
We calculate the global opt-out rate like this:
(Total users who’ve unsubscribed / Total unique users who’ve ever received a text) × 100
đź’ˇ Why it matters
  • Get instant visibility into how your audience is responding to texts
  • Flag potential compliance risks early before they impact deliverability
  • Make smarter decisions about when and how to use text messaging
  • Improve your overall communication health and strategy
No more flying blind. Now you can confidently track how your text messaging program is doing — and stay ahead of any issues.
We're excited to announce that you can now share videos from your Video Library through SMS campaigns! This feature extends our popular Video Library functionality to text messaging, enabling more engaging and impactful SMS communications with your constituents.
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What's New
Video Integration in SMS Composer
  • Insert Video Button
    : A new "Insert Video" button has been added to the SMS composer toolbar, matching the familiar interface from email campaigns
  • Video Gallery Modal
    : Click to open a streamlined video selection modal displaying your entire video library
  • Smart URL Generation
    : Each recipient receives a personalized video link with built-in analytics tracking
Enhanced Recipient Experience
  • Rich Link Previews
    : SMS messages display video thumbnails with play button overlays (when supported by carriers)
  • Mobile-Optimized Landing Pages
    : Videos open in responsive, mobile-friendly pages designed for optimal viewing
Comprehensive Analytics
  • Video Engagement Tracking
    : Monitor video views, play rates, and completion rates directly in your SMS campaign reports
  • Individual Attribution
    : Track which recipients engaged with your videos through unique URL parameters
  • Video Library Analytics
    : See aggregated performance data for each video across all SMS campaigns in the Video Library dashboard
Technical Enhancements
  • Shortened URLs
    : Once setup by your org Video links are automatically shortened to save valuable SMS character space
  • Merge Tag Support
    : Videos are inserted using the
    {{video_url}}
    merge tag for easy tracking
  • Cross-Channel Consistency
    : Uses the same video infrastructure as email campaigns for unified management
Benefits
  • Higher Engagement
    : Videos in SMS messages can increase click-through rates
  • Better Storytelling
    : Share compelling visual content beyond text limitations
  • Unified Experience
    : Manage all video content in one central library
  • Actionable Insights
    : Make data-driven decisions with comprehensive analytics
No additional setup required! Simply start adding videos to your next SMS campaign.
We're excited to introduce Video Messaging, a powerful new feature that enables advancement teams to create, manage, and share compelling video content directly through email campaigns.
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Key Features:
Video Content Management:
Build and organize a centralized video library by uploading videos directly from your device. Preview and manage all your videos in one convenient location.
Seamless Email Integration:
Access your entire video library within the email editor through the new video messaging component. Videos display as eye-catching animated GIF previews that automatically link to professional landing pages.
Professional Video Player:
Give your constituents a premium viewing experience with a full-featured video player including play/pause controls, volume adjustment, full-screen mode, and timeline navigation.
Comprehensive Analytics:
Gain valuable insights into constituent engagement with detailed metrics including watch time and view counts for every video, helping you understand what content resonates most.
How can I use it?
  • Post-Event Thank You Videos:
    Share highlight reels and memorable moments with attendees after your events, making them feel valued and encouraging future participation.
  • Personalized Donor Recognition:
    Replace generic thank-you emails with heartfelt video messages that create genuine connections.
  • Birthday Celebrations:
    Surprise constituents with personalized birthday video greetings that stand out in their inbox and strengthen your relationship.
  • Campaign Updates:
    Share progress videos showing your campaign's impact in action, making supporters feel part of the journey.
  • Welcome Messages:
    Greet new community members with warm video introductions from leadership, creating immediate personal connections.
And so much more!
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Admin & User view (1)
We're thrilled to introduce Emily, an intelligent assistant that helps you create professional, context-aware emails with just a few prompts, dramatically reducing the time from idea to first draft.
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Now available in beta - be among the first to experience the future of email creation!
Key Features:
Smart Guided Creation:
Choose from pre-defined modules (Events, Giving, or Community) and describe your email goal. Emily understands your intent and creates targeted content accordingly.
Context-Aware Content:
When creating event or giving emails, select specific pages from your site. Emily will automatically incorporate relevant details like event information or campaign goals into your email.
Visual Reference Matching:
Upload images, or reference existing emails to guide the visual style. The Emily analyses your references and generates emails that match your preferred design aesthetic.
Full Editor Access:
Every Emily-generated email opens directly in the email editor, allowing you to fine-tune content, adjust layouts, and perfect your message before sending.
Ready to witness the magic? Here is how to make it happen -
Step 1: Navigate to Email Communication and click "Compose" to access the new AI Email Builder.
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Step 2: Select your email module type: Event, Giving, or Community.
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Step 3: For Event or Giving emails, select the specific page you want to promote. For Community emails, proceed to the next step.
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Step 4: Describe the goal of your email in the text field provided.
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Step 5: Choose to either "Create" your email or "Give more information" to refine your requirements.
Step 6 (Optional): Add visual references by either uploading an image or selecting an existing email from your library by searching its subject line.
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Step 7: Click "Generate" and watch as your AI-crafted email appears in the BEE editor, ready for final touches.
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Edit, preview, and send your professionally designed email faster than ever
We’ve rolled out a refreshed design for the Events listing page, making it easier than ever to manage and navigate your events — especially as your list grows.
You can now:
  • Filter events by type – Open, Moderated, or Invite-only
  • Filter by status – Draft, Accepting Registrations, or Completed
  • Sort your events – Recently Created, Recently Updated, or Alphabetically
A big new addition is the
ability to archive and unarchive events
, either one at a time or in bulk. This helps you keep your active events front and center while safely storing past events out of sight - without deleting anything.
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These improvements are all about helping you stay organized, reduce clutter, and find what you need faster. Head to your Events dashboard and check it out!
You can now view a single, consolidated Gift Report that pulls in all gift transactions across every event on your platform — directly from the Gift Tickets section on your Event Dashboard.
What’s new?
You’ll now find a complete Gift Report under the "Gift Tickets" section on your Event Dashboard. This report brings together all gifts received across all your events in one place — no more jumping between individual event reports!
What can you expect?
The report includes all the key details you need for end-of-quarter reconciliations like Gift amount, Date of transaction, Donor name, Associated event.
No need to rely on separate exports or manual tracking anymore — this report is available in a standard format and can be pulled as frequently as you need, whether that’s daily or weekly.
Why this helps you
For teams that don’t sync gifts automatically to Raiser's Edge or other CRMs, this makes life a lot easier. Whether you're reconciling with your payment processor like BBMS or just trying to stay on top of donations from multiple events, this gives you a simple, centralized view of all event-related gifts. 🎉
Check it out under Gift Tickets -> Event Dashboard, and let us know how it’s working for you!
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Not every guest shows up through Almabase, and we get that. Whether you're managing offline RSVPs, group sales, or VIP sponsors, your actual guest list is often bigger than what’s shown online.
That’s why we’re giving you more control over how your event appears.
âś…
What’s new?
You now have the option to hide the attendee count on your event’s landing page — so if the number on Almabase doesn’t reflect the full picture, you can keep it off the page altogether.
This is a new setting added at the event level, and it works independently of the existing “Show registered guests” toggle.
🚀
Why this helps
  • Protect your event’s credibility — avoid underrepresenting turnout when there are lots of offline guests
  • More polished event pages — no need to show an incomplete number
  • Flexible control — you decide how much visibility to offer attendees
Whether you're hosting a major gala, a small networking mixer, or something in between — this update helps your event look just as impressive as it really is.
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You now have the option to remove the
“I am not attending”
(RSVP No) button from your event pages.
What’s new?
There’s a brand new setting under Event Settings → Guest Experience → RSVP Options called “Allow RSVP No”.
  • It’s a simple ON/OFF toggle.
  • It’s ON by default (so no change unless you want it).
  • When it’s OFF, the "I am not attending" button disappears for guests — no submissions, no emails, no clutter.
What you can expect
  • Turning the toggle off removes the RSVP No button from the event page.
  • Guests can no longer respond with “not attending”.
  • No emails get sent to admins for non-attendance.
  • No RSVP No data will show on your dashboard.
But don’t worry — registered guests can still cancel their registration if plans change. That feature stays put so your capacity and waitlist remain accurate.
Why this helps
This gives you cleaner data and a simpler experience — for both your team and your guests. If you’re only tracking confirmed attendees, or don’t need to know who’s not coming, this toggle keeps things tidy.
Let us know how this works out for your events — we’re always listening 👂💬
What’s new?
To ensure more accurate name data and better personalization, we’ve introduced separate fields for First Name and Last Name during event registration.
Why this matters:
Previously, we accepted a single “Full Name” field, which led to inconsistent name formatting—especially for names with middle initials, multiple components, or non-standard structures. This affected name tags, communication, and tracking accuracy.
What’s changing:
All event registrations will now collect First Name and Last Name separately.
Both fields are mandatory for every registrant.
In cases where a single name field still exists (e.g. legacy forms), we’ll automatically split the name:
For example, Jean Mary Ann becomes:
First Name: Jean Mary
Last Name: Ann
This change ensures cleaner data and helps deliver a more polished, personalized experience for every attendee.
We heard you loud and clear — sometimes “Cancel” just isn’t enough. Starting now, event admins can fully delete a registrant from an event. That’s right, no more lingering “Canceled” labels, test entries, or email conflicts.
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What’s new?
You now have the power to delete a registration directly. This action completely removes the registrant from attendee lists, check-in reports, and related records — no trace for other admins or attendees.
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What to expect
  • Once deleted, the registrant will be removed from all event data — tickets, reports, check-in lists, etc.
  • Their email is freed up, so they (or someone else) can re-register without admin intervention.
  • Don’t worry about accidental clicks — admins will get a confirmation prompt before anything is removed.
🚀
Why this helps
  • Cleaner records — no more clutter from test registrations or “ghost” attendees.
  • Better control — especially useful for managing internal test runs or correcting manual entry mistakes.
  • Less admin work — no need to jump through hoops to fix email conflicts or remove outdated entries.
This one's been a long time coming — we’re excited to finally get it in your hands!
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