improved
Communication Centre
Email click rates now exclude unsubscribe link clicks
Your email click rate no longer counts clicks on the unsubscribe link. The click rate now reflects only clicks on the content links in your email — buttons, hyperlinks, and calls to action.
What this means:
- Click rates give you a cleaner picture of how recipients are engaging with your email content
- If you compare click rates on older emails to recent ones, older emails may show a slightly higher rate — that's because unsubscribe clicks were previously included in the count
- The actual engagement with your content links hasn't changed — only how the metric is calculated
No action needed on your end. This change applies automatically to all emails going forward.