📊Now monitor text communication opt-out rates

We have added more transparency into how your text messages are performing - admins now have a clear view of what percentage of your text message recipients have globally unsubscribed from receiving texts, right where you manage your communications.
✅ What’s new?
We've added a visual indicator that shows the global opt-out rate for text messages — directly within your messaging interface. Currently it is only visible to admins with permission to send/receive texts. Here's how it works:
A color-coded percentage displays opt-out status:
🟢 Green: Less than 0.5%
🟠 Orange: 0.5% – 1.5%
🔴 Red: Greater than 1.5%
🔍 What to expect
This percentage reflects users who have already received a text message and then have opted out via:
Profile updates
Texting “Stop”
Opting out during event registration
We calculate the global opt-out rate like this:
(Total users who’ve unsubscribed / Total unique users who’ve ever received a text) × 100
💡 Why it matters
Get instant visibility into how your audience is responding to texts
Flag potential compliance risks early before they impact deliverability
Make smarter decisions about when and how to use text messaging
Improve your overall communication health and strategy
No more flying blind. Now you can confidently track how your text messaging program is doing — and stay ahead of any issues.