Create folders to organize email groups
Kanhai Shah
Merged in a post:
Better Email Group List Management
J
John Todd Boone
Currently, the Email Groups section shows all email groups created by me, and those automatically created by AB. They are not filterable, cannot be put into folders, and I cannot interact with more than 1 at a time. Often, an email group I create is just for 1 email. Leaving all of these groups active clutters the "Email Groups" section and can lead to miscommunications for team members when scheduling emails. There are many ways this can be addressed, but here are the ideas that come to mind.
- A better way to handle email groups that aren't needed anymore. It appears that a group cannot be deleted if an email was sent to that group. It can be marked as "Inactive", but I'm unclear as to what happens to the group after that. Perhaps add a filter tab to toggle between active and inactive groups.
- Have filters on the page "Email Groups" to filter out the groups by "Active", "Inactive", "User Created", and "System Generated". This will help us know where these email groups come from. Having all of the Ab generated groups in the same list with the groups I create is messy and can cause confusion for team members.
- Ideally, we could create folders on this page to help keep track of the different groups on the backend.
- Allow multiple Email Groups to be selected at 1 time and have certain actions that can be performed from the main page. Currently, if I want to mark an email group as inactive, I need to:
- Move my cursor over "More Actions",
- Select "Edit"
- Wait for the page to load
- Uncheck "Active"
- Wait for the page to load
- Click save
- Wait for the page to load
- Then exit.
If I have 5 lists I want to mark as inactive, I need to repeat those steps 4 more times. Ideally, I could select all 5 lists at once and use controls on the same page to mark them all as inactive at the same time.
The current controls make it very difficult to keep an organized "Email Groups" page and it would be incredibly helpful to have some additional functionality that would make it possible to keep on top of it.
Kanhai Shah
Merged in a post:
Ability to bulk delete email groups
A
Ankit Sharma (Almabase)
Currently, admins can delete an individual email group. However, admins cannot bulk select email groups and delete them together. This comes in handy when they want to delete upward of 10-15 obsolete communication groups.
K
Kelly Scibetta
This would be super helpful - thanks for suggesting Ankit! �
Sahil Mallick
Hiya John Todd Boone, thanks for this post! I have a few more questions for you:
- Can you provide examples of how you currently organize email groups and any specific challenges you face with the existing system?
- What specific actions would you like to perform on multiple email groups simultaneously, aside from marking them as inactive?
- How frequently do you need to manage or reorganize your email groups, and what triggers these actions?
W
Wende T. Wheeler
This would be a tremendous help as we have a long list of email groups, and different users might search for them using different terms.
Kanhai Shah
Thank you for the feature request. We have forwarded this to product team and will get back to you once we have an update on this.