Ability for admins to map multiple registration with same record
Kanhai Shah
Merged in a post:
merge event guests when they register under two different emails for various sub events
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Megan Jo French
Kanhai Shah
Merged in a post:
Merge Duplicate Event Registrants
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John Todd Boone
I often run into situations where the same guest gets registered twice for our alumni homecoming. This happens by accident (a guest registering a second time), miscommunication between spouses (so both register for each other), and intentionally when someone registers for 1 event with guests they are bringing, but then some of the guests register for an additional event in a new registration.
This happens frequently and takes significantly more time to resolve. This happens more as the event comes closer, which eats up valuable time right before our biggest event of the year. When this happens, the only solution is to choose one of the registrations to ignore in AB and edit the other registration so that it includes all the events the person registered for. If the 2nd registration needs to be primary, I also need to navigate to Raisers Edge to delete the old registration and then re-sync the new registration after updating it.
This process would be much simpler if AB notices when I tried to map a second registration to the same user and asked me if I wanted to merge the registrations. The user interface could be similar to how we merge profiles.
Kanhai Shah
Ability to map multiple registrations with same record breaks the fundamental assumption of not having duplicate guests for an event. This is something we will not be able to change. But we can definitely work on a way to provide an easy interface to merge registration.
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John Todd Boone
Kanhai Shah, this has been a major pain point for large events, so I'm glad to hear that you have a solution in mind. Being able to merge 2 different registrations would be incredibly helpful
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Megan Jo French
We also had experienced this issue with our reunion/homecoming event.
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Sara L. McCall
Yes! We are experiencing the same issue. It is time consuming when we can least spare the effort.
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Jacqueline Rose Sovde
This would be especially helpful because guests couldn't figure out how to go back to purchase additional tickets so they re-registered using a different email address, sometimes spouse or child's email, which also complicated mapping if they too are alumni/constituents.
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Megan Jo French
This would be a very beneficial feature and would create a lot less frustration as an admin.
Autopilot
Merged in a post:
Merge duplicate registrations
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Lindsay Villone
Better way to manage when someone has registered for the same event more than one time. Either have a way to merge the duplicate registrations, or cancel the duplicates that does not notify them about the cancellation.
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John Todd Boone
This is a common issue, especially with Homecoming Weekend. Sometimes it's the same person registering themselves twice, but often it is someone registering after someone else has already added them as a guest. Currently, the fix is to remove the guest from Raisers Edge, unmap the 'guest of' registration, add any missing events to the new registration, re-map, and re-sync them to Raisers Edge. It would be much simpler if AB recognized when I attempted to map a 2nd registration to the same record and then offered an option to merge the two. This would save a lot of time when we need it the most: right before major events.
Sahil Mallick
John Todd Boone I’m trying to get a clearer understanding of your situation. It seems like these duplicate registrations might occur when there’s no payment or transaction linked to the process—otherwise, why would users keep registering repeatedly? Roughly how many duplicate registrations do you think arise from the total number of registrations you receive?
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John Todd Boone
Sahil Mallick I'm glad to hear your team is looking into this. Unfortunately, we receive numerous double registrations on every event. On average, it is less than 5% of registrations so far. Rarely, we have someone register themselves twice. But the 2 most common situations are:
- When someones registers themselves and their spouce, then their spouce later registers them again.
- When someone is registered as a guest for 1 specific event, then they themselves register for the rest of the weekend. This is the most common and seemingly deliberate.
5% of guests isn't a substantial percentage, but when each of them takes significant time to resolve, it becomes a problem. Especially when we are in the midst of last minute preparations for the upcoming event.
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Andrew Best
Sahil Mallick We have events with a large selection of ticket options. we have people that instead of editing their own registration to add a ticket onto their existing registration, they make a full new regitsration with a different email to register for those tickets. Both registrations have money attached to them so we cant just "Ignore" one and add the tickets to the existing registration
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Andrew Best
we have a couple that registered for one ticket together, then the wife signed up for another ticket on her own using her same email from the first registration. since she was a guest on the first one, it let her use the same email and now i cannot map her to the right record
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