Add Internal Email Name & Set Reply Email options for Invite Automations
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Michaela Regina Donnelly
Automated invites under the Invitee tab are great, but it would be helpful to have some of the same existing functionality as we do in the Email Communication module. Specifically the ability to set an Internal Email Name and reply address if different from the one attached to the send profile.
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Pragya Sharma
Hiya Michaela Regina Donnelly, thanks for this post! I have a few more questions for you:
- What specific scenarios or use cases would benefit from having an Internal Email Name and a different reply address for invite automations?
- How frequently do you anticipate needing to use different reply addresses for your invite automations?
- Are there any specific challenges or issues you've faced with the current invite automation system that this feature would address?
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Michaela Regina Donnelly
Pragya Sharma
Hi! This has come up a couple of times recently in fact. For example, we often send invites from a general email, i.e. Rhode Island School of Design, but there is an event lead on the project. Rather than having the replies go to the general email inbox which is assigned to the send name, we want replies to go directly to the event lead. There are many reasons for this, such as asking for accessibility accommodations, wanting to volunteer or, otherwise support the event, etc.. These are often things which people might want to know about, BEFORE they big the registration process (so using a form as part of the process is not a feasible alternative).
In terms of having an internal email name, the reasons are very much the same as why we needed it in the email communication module. A specific example would be differentiating emails with similar or the same subject line, etc. It comes in very handy when searching sent emails, to be able to see which "museum tour" is which, etc. without having to "view email" each time. We send a high volume of invites and it's just helpful to have this type of organizational feature.