Currently, reporting around event registrations reflects the latest state of a registrant’s record (e.g., updated totals after cancellations or refunds), but does not provide a historical audit trail of changes made over time.
This creates a gap for teams that need visibility into:
what specific tickets or add-ons were cancelled
how a registration changed over time
and how refunds map to those changes
While the Payments/Transactions report helps track the financial side (original payments and refunds), it does not provide a clear breakdown of what exactly was modified within the registration.
Suggested enhancement:
Introduce an audit log or change history at the registration level that captures:
-> additions/removals of tickets or add-ons.
-> changes made to a registration after initial submission.
-> refund actions mapped to specific items.
-> timestamps and (optionally) user/admin actions.
Expected Outcome:
-> Easier reconciliation for finance and audit workflows.
-> Reduced need for manual cross-referencing between reports.