Suppress automated emails based on "Not Attending" RSVPs | Voters

Suppress automated emails based on "Not Attending" RSVPs

Rebecca Lauren Bell

Remove the automated function of emailing event registrants that have initiated but not completed payment, so that they do not receive a notice that they've RSVP'd "Not Attending" to an event that they do plan to attend but haven't finished paying for yet.

August 20, 2024

Sahil Mallick

Rebecca Lauren Bell  Great to hear your feedback. I have a few follow-up questions to better understand the problem:
We send the guest an email as a reminder about their initiated registration and pending payment, ensuring they can easily resume the process whenever needed from the same point.
• Can you walk me through the specific scenarios it becomes important to suppress the automated email?
• How often do you see this issue occurring, and what kind of impact does it have on your event communications?
• Are there particular types of events or payment structures where this happens more frequently?
• Would you prefer a manual override, a delay in the email trigger, or a rule-based suppression to handle this more effectively?