Ability to Delete Registrants
planned
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Claudia Pope-Bayne
Sometimes guests are added to an event but need to be deleted. Currently, the only option is to cancel someone's registration and then they show up under the Won't be attending option. We would rather be able to delete people who need to be deleted rather than have them listed as canceled.
Canny AI
Merged in a post:
Delete Event Registrants
A
Amanda F Simons
When guests register for events but no not complete the registration, and leave the email is then connected to the event. Guests have to use another email to register for the event even though they have not completed registration. Allow admins to delete registrations so guests can use the original email.
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Ginu
planned
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Russ Sturgeon
This is also applicable to us in that we like to test that everything is working by having people in our office do test registrations, free or paid events, It would be great to be able to delete their registration out including the paid or free tickets.
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Russ Sturgeon
we try to do this before the event goes live, but some times 'test' registrations happen after the event has gone live and we are no longer able to clear registrants without removing actual attendees
Kanhai Shah
Claudia Pope-Bayne Thank you for the feature request. What would happen with the bought tickets of these guests? Would you please let us know what are some scenarios where you would not use cancel registration but delete?
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Claudia Pope-Bayne
Kanhai Shah if a person is manually registered by someone on our team with payment marked as offline and we want to delete the person, we can’t. Some events are free and we want to delete registrants. Some events have payments but the person hasn’t paid and we want to delete the person. It’s about options for us.
Kanhai Shah
Claudia Pope-Bayne so basically any guest/registration with no transaction associated with it.
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Claudia Pope-Bayne
Kanhai Shah Yes! Sometimes people are added in, in error and to cancel the registration and have them listed as cancelling really isn't an accurate depiction of the situation.
Kanhai Shah
We are just releasing an update that will allow users to update the cancelled registration instead of creating new one. So for this scenario, as admin you can mark the registration cancelled and if user tries to register with same email, they will be navigated to update the old registration and hence they do not need to use new email. Hope this helps :)
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Claudia Pope-Bayne
Agreed! We need greater flexibility for event registrations!
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Theresa Cureton
Yes!!!