Deleted or Inactive Records | General Feature Requests

Deleted or Inactive Records

Jennifer Boettger

Why is it you can delete a profile who is a user but not a profile that isn't a user? Also, why, when a record is inactivated in RE is it not inactived in Almabase?

October 19, 2023

Canny AI

Merged in a post:

Pulling inactive status from RE to Almabase

Sweta Kumari

When an email address is marked as inactive on RE, it does not reflect on Almabase.

October 16, 2024

Kanhai Shah

We did not sync inactive status of email from RE to Almabase as almabase does not store inactive flag for email. As Almabase is user facing interface, users will just delete the email if it is stale or inactive.

We are looking into a solution where we will just delete the email from Almabase if it is marked inactive on RE. Will keep you posted on this once we have next steps.

Jennifer Boettger

Kanhai Shah: Assuming then, if they do provide us with a new email or even perhaps the old one is reactivated, it will push back over to Almabase again?

Kanhai Shah

Jennifer Boettger: yes it will be considered as new data as it would have been removed from Almabase.

Sweta Kumari

Posting this on behalf of Jennifer Boettger