Losing Gifts due to Unincorporated Cities not available on Giving Forms with Google Maps Autofill
S
Shea Schindeler Sadler
We recently have encountered multiple donors who have reached out unable to complete a gift due to the city selection limitations using Google Maps. We have learned that Google Maps does not include unincorporated cities in the system or allow users to manually enter their city if it's not listed. Since there isn’t a workaround that allows individuals to use the city name they typically associate with their address, then it would be helpful for Almabase to add a statement to the form — advising users to select their county in cases where their city is an unincorporated community. This will avoid us continuing to miss out on gifts from frustrated donors, who don't take the time to call and inquire about the issue.
B
Brandon Michael Sweeney
Haven't experienced this yet but would like this to be resolved before the issue occurs for us!
C
Claudia Pope-Bayne
I've had that situation with donors as well. There needs to be greater flexibility.
B
BCHSAlumni Administrator
The same issue exists with Google Maps with Venues on Events pages.