Remove tickets as a required part of the sub-event registration process
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Rebecca Lauren Bell
The recent update that requires tickets to be associated with any and all sub-events created from here forward adds an unnecessary extra step to guests' registration process. We would love to have this change reversed back to how it existed previously, so that we can allow for some sub-events to require tickets and registration, while others remain optional.
Sahil Mallick
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Sahil Mallick
We took the time to address this and understand the workflows where it’s necessary. We’ve implemented this functionality, and we recommend contacting support if your workflows require it. They’ll be able to assist in resolving the requirement.
Sahil Mallick
Rebecca Lauren Bell Michaela Regina Donnelly The change was made to address confusion caused by the current system, where sub-events without an associated ticket automatically include guests from the main event. The system assumes that if a sub-event is free and doesn’t require an explicit ticket, it should be added to the guests’ itinerary by default. This creates challenges in managing guest lists for main events and sub-events separately. The update aims to provide clearer separation between guest lists and improve guest management.
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Michaela Regina Donnelly
Sahil Mallick That is understandable. However, this may be restricting for a use case such as a weekend-long event, like a reunion. For instance, our reunion weekend is a 4-day affair where many events happen over the course of the 4 days, most of them free and drop in without capacities. Without sub-events, we have no way of adding all these events to the attendee's itinerary so they can see the schedule for each day. As many of the events are drop-in, having them register for each and every one is frustrating for the user, especially if they don't really need to. Additionally, using sub-events allows us to activate the "schedule" tab on our registration pages so that users can see the full weekend schedule when they register while still having the description tab for promotional language (plus, the schedule tab provides a better layout for presenting a schedule). I understand that forcing registration may be appropriate for a smaller event with 2-3 sub-events that have capacities or are events only for specific constituencies; however, it limits the use cases for your platform, which is problematic.
As it is, we often have to recreate the schedule in the guest kit because the literary link is too tiny for attendees to notice (something I think is being worked on).
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Michaela Regina Donnelly
At the very least if we could have the option to turn it off, that would be helpful. This new setup critically restricts the flexibility of the platform.