Texting: The opt out message language and admin options need to change
S
Shikha Shiv Kumar (Almabase)
Adding feedback on behalf of Nick Ciocca at Devon Prep School.
Text communication currently makes adding a category mandatory, unlike emails. What happens when it's marked mandatory is that there are two levels of opt-out offered to the recipient, and this creates confusion. Further, the way the language is structured is confusing, and admins would like the right to edit it.
The ultimate ask here is:
- Make categories non-mandatory so the opt-out is blanket, similar to events
- Allow admins to edit the opt-out language attached to each category because we know best how our community will respond to something they receive.
Currently, we're in a position where we might not use text communication until we have more flexibility here.