Ability to Send Thank You Letter to Other Email Addresses
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Emily Johnston
Right now, you can only resend a thank you email to a donor, but there is now way to see what the email exactly looked like, or to send it to a different email address.
This is causing issues where the donor has a question about their email, but there is no way for us to see what it looked like on the backend, or to send it to ourselves.
G
Ginu
Thank you for posting, Emily Johnston! I have a few more questions for you:
- What specific information do you need to see in the thank you email to address donor queries effectively?
- Would you like the ability to send the thank you email to multiple email addresses simultaneously, or just one alternative address?
- How frequently do you encounter situations where you need to view or resend the thank you email to a different address?
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Emily Johnston
Ginu
- A donor said the fund name did not show up in their gift receipt email. We would like to be able to see the whole email.
- Be able to send the email individually, no need for a bulk send.
- Not very frequently, but enough were it is causing issues. This feels like something that should be a built in feature.